- Zoom video communications software company driver#
- Zoom video communications software company upgrade#
- Zoom video communications software company software#
Visual engagement elevates the customer service experience Their remote-friendly infrastructure and scalable solutions make cloud contact centers the collaboration platform of choice for the growing hybrid workforce.
Zoom video communications software company driver#
(Could you benefit from a cloud contact center? See where you stand with this checklist!)ĬX is the difference between retention and churn, making cloud contact centers a driver of business growth and a competitive differentiator for customer interactions. As a result, agents can access customer data quickly and resolve customer issues with ease. A cost-efficient alternative to legacy phone systems, they are hosted over the internet to allow employees to work across one platform, regardless of location.
Zoom video communications software company upgrade#
This inability to upgrade technology and access information quickly can lead to frustration within support teams that impact the customer experience.Ĭloud contact centers serve as a central hub for inbound and outbound customer communications and are compatible with mobile devices, desk phones, and softphones. Similarly, remote teams struggle with multiple communication tools, softphones, and a separate unified communications client.
Zoom video communications software company software#
Physical contact centers often tie customer service agents to expensive hardware and software that is difficult to upgrade. Zoom customers who use Zoom Meetings, Zoom Phone, and/or Zoom Team Chat will recognize the agent and supervisor interaction handling experience, as it is part of the same Zoom application.ĭesigned to increase productivity, Zoom Contact Center streamlines communication to foster a greater sense of collaboration between colleagues and augment the customer experience. What is Zoom Contact Center?Ĭombining contact center functionality with Zoom unified communications solutions, Zoom Contact Center can operate as a standalone customer experience solution or integrate directly into an existing website or application. and Canada, with international availability coming later in 2022. Currently, Zoom Contact Center is available in the U.S. Unlike most contact center technologies that are only optimized for voice, Zoom Contact Center is the first omnichannel contact center platform that is optimized for video and intentionally supports a robust suite of channels, such as voice and video (with SMS and webchat in beta for upcoming launch). As the latest product to complement our award-winning line of communications and collaboration solutions, Zoom Contact Center elevates the customer service experience through video-optimized interactions. The company was incorporated in 2011 and is headquartered in San Jose, California.Today we’re excited to introduce Zoom Contact Center. and changed its name to Zoom Video Communications, Inc. The company was formerly known as Zoom Communications, Inc. It serves individuals and education, entertainment/media, enterprise infrastructure, finance, government, healthcare, manufacturing, non-profit/not for profit and social impact, retail/consumer products, and software/Internet industries. In addition, the company offers Zoom Developer Platform that enables developers, platform integrators, service providers, and customers to build apps and integrations using Zoom's video-based communications solutions, as well as integrate Zoom's technology into their products and services Zoom App Marketplace, which helps developers to publish their apps, as well as third-party integrations of Zoom and Zoom Contact Center, an omnichannel contact center solution. It also provides Zoom Rooms, a software-based conference room system Zoom Hardware-as-a-Service allows users to access video communication technology from third party equipment Zoom Conference Room Connector, a gateway for SIP/H.323 endpoints to join Zoom meetings Zoom Events, which enables users to manage and host internal and external virtual events OnZoom, a prosumer-focused virtual event platform and marketplace for Zoom users to create, host, and monetize online events and Zoom Webinars to provide video presentations to large audiences from many devices. The company offers Zoom Meetings that offers HD video, voice, chat, and content sharing through mobile devices, desktops, laptops, telephones, and conference room systems Zoom Phone, an enterprise cloud phone system and Zoom Chat enables users to share messages, images, audio files, and content in desktop, laptop, tablet, and mobile devices. provides unified communications platform in the Americas, the Asia Pacific, Europe, the Middle East, and Africa.
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